Esc

Search products, guides and expert answers by name, SKU, specification or trade slang.

Browse the full catalogue →

Welding Knowledge and Advice · 0:26

What's the best piece of advice you've been given?

Listen to what the customer is asking for and don't assume you already know what they need. Ask questions when you're unsure and don't be afraid to seek clarification. Understanding the customer is key to providing the right solution.

Read the transcript

What's the best piece of advice I've been given? Listen to what the customer is asking for and don't assume you already know what they need. Ask questions when you're unsure and don't be afraid to seek clarification.

Understanding the customer is key to providing the right solution.

Ask a question

Put a question to Val

Stuck on something in Val's area? Send it over — it goes straight to Val, and a good question might end up answered on camera.

We'll only use this to answer you. See our privacy policy.

More from Val

Explore other experts

← All expert answers

Open an account

Trade-only · No minimum order · Free UK delivery over £150. Request an account and get access to the full range.